A ticket keeps your question and our replies together, so it’s the best way to get help with anything to do with your order, payment or service.

Your name

Email address

Order number (optional)

Device

Problem

How urgent is it?

Subject

Describe the problem

Include the app you use, what you tried and any error message. A speed test result helps with buffering.

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Include these details

Order number, if you have one.
Device and app, for example *Google TV Streamer, TiviMate*.
What happened: the exact error message, or a photo of the screen.
For payments: the coin, the network and your transaction ID.
For streams: the channel name and the time it happened.

What happens next

You receive an email confirming your ticket. A member of our team reviews it and replies by email as soon as possible. Most setup and payment questions are solved in a single reply.