Nothing ruins a match like a frozen picture at the wrong moment. “Anti-freeze” describes everything done to keep a stream moving: on our side, in the way streams are delivered, and on yours, in the app and your home network.
What we do
- Spread the load. Viewers are balanced across capacity, so a big match doesn’t overload a single server.
- Keep backup sources ready. Popular channels have alternative sources, so a problem at one source doesn’t take the channel down.
- Watch the busy hours. Prime time and major events are when streams are under the most pressure, and when we watch them most closely.
What helps on your side
Most freezing has one of a few causes at home. Work through these in order:
- Use a cable or 5 GHz Wi-Fi. A wired connection is the single biggest improvement for live sport.
- Restart the streaming device before a long event to clear its memory.
- Close other heavy uploads and downloads on your network while you watch.
- Increase the buffer in TiviMate: Settings → Playback → Buffer size, and choose a larger value.
- Try a different stream. If a 4K channel stutters, switch to the Full HD version.
- Use a VPN only if you need it. Some VPN servers slow streams down; others help when an internet provider throttles video. Test with and without.
Our full guide, how to stop IPTV buffering, covers each step in detail.
Still freezing?
Open a support ticket with the channel name, your device, the time it happened and your internet speed. That gives us everything we need to check the stream.
Anti-freeze questions
Will Moa TV never buffer?
No streaming service can promise that, because your home network and internet provider play a part. Anti-freeze streaming makes buffering much less likely, and the steps above deal with most of the rest.
Does a bigger buffer add delay?
Slightly. A larger buffer means the stream runs a few seconds further behind live, in exchange for fewer pauses.
Is Wi-Fi good enough?
Often, yes, especially on 5 GHz near the router. For live sport, a cable is still the safest choice.