Most questions are answered in a minute by the right guide. When you need a person, we’re here by chat, ticket and email.
Find an answer yourself
- Setting up a device? Start with the setup guides and the TiviMate Premium guide.
- A question about plans, payments or your account? See the FAQ.
- Paying with crypto? Each coin has a guide: Bitcoin, USDT, Ethereum and BNB.
- Looking for your login details? They’re in My subscription.
Talk to us
- Emailhelp@moaiptv.us
- Live chatChat with our team
- Support ticketOpen a ticket
Which option should I choose?
| You need help with | Best option |
|---|---|
| A quick question before ordering | Live chat |
| A payment, an order or your login | Submit a ticket |
| A channel or stream that isn’t working | Submit a ticket with the channel name and your device |
| Business enquiries, resellers, press | Contact us |
Help us help you faster
When you write to us, include:
- Your order number (from your confirmation email or Orders).
- Your device and app, for example *Fire TV Stick 4K Max, TiviMate*.
- What you see: the exact error message, or a photo of the screen.
- For streams: the channel name and the time it happened.